RETURN/EXCHANGE POLICY

We have a simple and hassle free return and/or exchange policy for certain products purchased from the Website provided that the following conditions are fulfilled:

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• All Products ordered from the Website and successfully delivered to the Customer may be returned or exchanged in accordance with the terms contained herein.
• We will accept no Products if (a) the Products have been damaged by you (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if the product is altered in any way, (d) if the product has been worn.

• List of non-returnable products shall be Custom made products; Altered products as per the specifications/measurements provided by you; Products that are purchased in any sale / promotion and/or Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.
• Please contact us for any return / exchange within 2 days of the product being received.
• The return shipping charge will have to be paid by the customer or in certain cases our shipping partner will pick the return order who then have to be given the delivery charges at the time of pickup. For clarity on the same you can call us on: 9830245650
• All products may be returned or exchanged in thirty (30) calendar days from the date you received it.

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• To be eligible for a return or exchange, your item must be approved subject to being unused, unworn and in the same condition that you received it. All the tags, labels, original packaging etc. should be intact and the garments should not be washed, used or in spoiled/damaged Condition. We reserve the right to decide whether this term is fulfilled or not and whether the product is approved for return or exchange or not.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase sent to us via email on: sanskritikolkata@outlook.com
• Please note that items purchased at www.sanskritionline.in cannot be returned in a Sanskriti Store for exchange or refund.

The returns and exchange procedure can also be initiated through the Website by following the below mentioned steps:

• If you made the purchase as a registered user, log in to your account to initiate the process.
• If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return and exchange only if the said product appears in your order history.
• After logging in, select the relevant option to return or exchange the product.

Once we receive your item, we will inspect it and notify you that we have received your returned product. We will immediately notify you on the status of your refund or exchange after inspecting.

We reserve the right to reject any returns or exchange requests if the product doesn’t match the approval policies.

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• If the qualities check team does not approve the product, the product will be returned back to customer within 5 days of the product being received.
• If your return is approved, the refund will only be in the form of store credits.
• If the exchange is approved, you will be redirected to the relevant page to select new products for purchase.
• Store credit only pertains to the amount of the purchase and not the shipping cost.
• Store credits are non-refundable and non-transferable.
• If it is found that the claimed shipment was not delivered to the shipment or it was empty, the onus shall be on the customer to provide the proof of delivery to us to establish his claim of return.

1. COMMUNICATIONS

When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

PROMOTIONS AND DISCOUNTS POLICY

Sale offers are valid for a limited time and are valid on online purchases only at www.sanskritionline.in, unless otherwise noted. We reserve the right to change or cancel promotions or discounts at any time. Offers void where prohibited by law.

We reserve the right to introduce the Promotions (individually or collectively) at intervals of our choice. While these general terms of this Promotions Policy sets out our terms and conditions governing all of our Promotions, we may also provide separate terms governing each one of its Promotions. While choosing to participate in the Promotions, you are, apart from this Promotions Policy, requested to peruse and understand the terms which govern individual Promotions. We may provide the Promotions on a select range or on all of our Products. Notwithstanding the term of the Promotions, the Promotions will be operational only until stocks last, and we shall reserve the unconditional right to modify, suspend, or cancel any promotion any time.

LEGAL DISCLAIMER

While efforts are made to keep the information on this site accurate and timely, we do not guarantee or endorse the content, accuracy or completeness of the information, text, graphics, hyperlinks and other items contained herein or on any other server. This site and the materials, information, and references to services and products herein, including without limitations, text, graphics and links, are provided “as is” without representations or warranties of any kind, whether express or implied.

To the fullest extent permissible we disclaim any warranties, express and/or implied, including but not limited to implied warranties of merchantability, non-infringement, freedom from cookies, computer virus and warranties arising from course of trade or course of performance of services. We do not represent or warrant that the functions contained in the site will be uninterrupted or error free, that defects will be corrected or that the site or the server that makes the site available, are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in the site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

LIMITATION OF LIABILITY

This website’s entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website. We will not be liable for any direct, indirect, incidental, special or consequential damages in connection with any transaction or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.

We make no legal representation that the website or products are appropriate or available for use in locations outside India. You may access the website from outside India at your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.

INDEMNIFICATION

Upon visiting this website you agree release, indemnify, defend and hold harmless ADITYA DUGAR and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of your use of the Website content; your use of the Products; your violation of any provision of these Terms; any unauthorized information or data you supplied to us. You will have sole responsibility to defend us against any claim, but you must receive our prior written consent regarding any related settlement.

TERMINATION

We reserve the right to terminate your access to the website if we reasonably believe, in our sole discretion, that you have breached any of the terms and conditions of these Terms. Following termination, you will not be permitted to use the website and we may, in our sole discretion, and without advance notice to you, cancel any outstanding orders for products. If your access to the website is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access of the website. These terms will survive indefinitely unless and until we chose in our sole discretion and without advance notice to you, to terminate it.

COMPLAINT GREVIENCES

If you have any queries or questions about these terms, please contact us at: Phone: 9830245650 or email us at: sanskritikolkata@outlook.com

GOVERNING LAW AND JURISDICTION

This Website originates from Kolkata, West Bengal. The laws of India without regard to its conflict of law principles will govern these terms to the contrary. You, hereby agree that, all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Courts located in Kolkata, West Bengal. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.